1. Shipping Destinations
We currently ship to countries within the European Union and the United Kingdom.
It is the customer’s responsibility to ensure that vaping products may legally be purchased, imported and used in their country of residence.
2. Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Times
Estimated delivery times vary depending on destination country and shipping provider.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to customs procedures, carrier delays, border controls or other factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.
Any applicable customs duties, import taxes or regulatory fees are the responsibility of the customer unless otherwise stated at checkout.
5. Risk & Responsibility
Risk of loss or damage passes to the customer upon delivery of the order to the specified address.
Please ensure that delivery details are accurate at the time of purchase. We are not responsible for failed deliveries caused by incorrect address information provided by the customer.
6. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at info@euvapes.com.
We will investigate with the shipping provider and assist where possible.
7. Contact
If you have any questions regarding shipping or delivery, please contact:
SILEVO LTD
51 Eastcheap, London, England, EC3M 1DT
Email: info@euvapes.com