1. Right of Withdrawal
If you are a consumer residing in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days from the day you receive your order.
To exercise your right of withdrawal, you must notify us in writing at info@euvapes.com before the withdrawal period expires.
2. Return Conditions
To be eligible for a refund, returned products must be:
– Unopened
– Unused
– In original packaging
– In resalable condition
Due to hygiene and safety reasons, opened vaping products cannot be returned.
3. Return Process
To initiate a return, please contact us at info@euvapes.com with your order number and reason for return.
We will provide instructions for returning the product.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 14 days of receiving the returned goods or proof of return.
Refunds will be issued using the original payment method unless otherwise agreed.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within a reasonable time after delivery.
Where a defect is confirmed, we will offer a replacement or refund in accordance with applicable consumer protection laws.
6. Non-Returnable Items
For health and hygiene reasons, we cannot accept returns of opened vaping devices or products that have been used.
7. Contact Information
For any questions regarding refunds or returns, please contact:
SILEVO LTD
51 Eastcheap, London, England, EC3M 1DT
Email: info@euvapes.com